Terms and conditions of use

1.0 Order Acknowledgement, Acceptance, Payment and Delivery

1.1 All orders for products placed by you either online or by other means are subject to acceptance by us, and we may at our discretion accept orders, reject orders, or advise a buyer of our inability to process an order for any reason. We may send a buyer an acknowledgement of receipt of an order, by email, or another medium (including telephone, fax or in person) as we see fit. Acknowledgement by email of receipt of your order is usually automatically generated and does not constitute an acceptance of the order. You should ensure that the information you submit to us in your order is accurate and complete to the best of your ability. Fulfillment of your order is dependent and conditional upon stock availability, payment and possibly other areas including, but not limited to an address, or credit card check.

1.2 Whilst it is our intention to keep our website up to date and error free, product description, or pricing errors may occur. If we discover such an error after you have submitted an order to us, we will contact you prior to accepting your order with the correct details. You may then either cancel your order or re-confirm it based on the correct information. If we are unable to contact you, we will treat your order as cancelled and will correspond this fact to you by email, to the email address that you provided to us at the time of your order.

1.3 This website services customers worldwide. Prices shown on this website are in Hong Kong dollars. Please note that additional credit card or bank fees may apply to your order if ordered outside of Hong Kong. International customers are responsible for all duties and taxes. Charges which may arise are the responsibility of the recipient.

1.4 Credit cards accepted are Visa, MasterCard and American Express. We reserve the right to decline credit card payments (and/or request an alternative method of payment) at our discretion. Your credit card will not be debited until the day we ship your goods. If the card payment is declined by your issuer due to lack of funds available, we cannot hold goods against your order if there are other customers for the same goods who have available funds. **Please note that when you choose to pay us by credit card we will place a credit hold for the agreed funds on your provided card. When your goods are ready to be shipped, the hold will be lifted and your card will be charged. If for any reason you decide to not complete your order with us, your order will be cancelled and the hold will be lifted.

1.5 Payment via the PayPal third-party secure system is also accepted. Note that if payment is made via PayPal, your credit card is charged immediately by the PayPal organisation, regardless of whether or when stock is available. If you cancel or change your order and a refund is required, note that PayPal procedures may delay this longer than our normal service. Also note that any commission charged by PayPal in conjunction with placing an order is not refundable.

2.0 Delivery

2.3 Our system automatically sends a "Shipped Order" email to your nominated email address when we ship your order. If your goods fail to arrive within 28 days of dispatch, and you have notified us of late arrival within 7 days of receiving email notification that your order has shipped, you will have the option of either a full refund or a replacement shipment, after we have investigated with the courier or postal service. Although we will use all best efforts, we cannot guarantee tracking of late deliveries beyond 14 days from the date of dispatch.

2.4 Where an incorrect address has been given to us at time of order, or our Courier partner is unable to deliver due to unavailability of anybody to sign for the delivery (they will leave an advice card in this case), or if you ask for the item to be redirected after we dispatch it, we may need to charge for any extra delivery costs incurred to us by our Courier partner.

2.5 Our delivery responsibility is deemed to be fulfilled when we dispatch an order to the designated address, as provided by our buyer. We cannot be held responsible / liable for items that go missing in transit, or are damaged in anyway, however will do our best to support customers in this regard, to ensure a happy outcome, to the best of our ability, at our discretion always.

3.0 Privacy

3.1 This information provided to us by our customers is used by us for the sole purpose of processing an order only. We only ask for what is needed in order for us to facilitate an order to its completion. Customer information is and will never be disclosed to third parties. Customer data is not shared, or sold in any way.

3.2 All information is collected lawfully and in accordance with the most recent, official Hong Kong Privacy Act.

3.3 At our discretion we may ask for additional information from buyers at the point of order processing. By ordering with our company you acknowledge that we do not condone fraud and note that we will go out of our way to protect legitimate buyers and our company from fraud at all times. As a result, we may need to conduct a Proof of address on a buyer in order to check legitimacy of their details on a case by case scenario. This is our right as a high value device supplier across Asia and we thank you for your understanding.

3.4 If you have provided us with your email address details in order to receive our e-newsletter, we will send this to you when we have promotional and news based offers. Your details provided here will only be used for the purpose of 'joining you up to receive our eNewsletters so that we can keep you up to date with the Latest, Greatest, Hottest information and Deals!' We will not sell, or share your data.

We do not discriminate across our e-newsletter subscriber base at current, so all emails will be sent to you as per your initial opt-in. If you wish to opt-out of from our e-marketing distribution channel, please email us with the text "Opt-out" in the subject line

4.0 Pricing, Product Description and Availability

4.1 Whilst we endeavour to ensure the prices on our website are as accurate as possible, we reserve the right to change a price for ordered goods as we see fit. If a price for an ordered item is corrected due to exceptional or uncontrollable circumstance, customers will be informed of the change before payment is processed and offered the opportunity to cancel / amend their order to their preference. We may offer price reductions for promotional items from time to time at our discretion. Credits will not be offered for items that have been ordered before a promotional price has been launched, unless we deem this to be so.

4.2 Because of the dynamic nature of technology and markets (e.g. exchange rate variations and other variables beyond our control), prices, product versions, details and availability are subject to change on a continual basis without prior notice. Prices can and do change from day to day; if a price at the time of ordering is higher than a previously-shown price then the price at the time of ordering is the one that applies. If no promotion is evident, this may be primarily due to the fact that our company is a global organization and relies on global currency.

4.3 If an order is placed for an item with an erroneous price, and the erroneous price is less than the cost price of the item, we reserve the right to offer the opportunity for the customer to instead either receive the best-possible discount or to cancel the order.

4.4 Prices on orders for pre-release items are valid for one week after the order is placed. If the price changes when stock becomes available, customers will be informed of the change before payment is processed, and offered the opportunity to confirm or cancel their order, as per their preference.

4.5 Descriptions and specifications of products shown on our website are taken directly from information supplied by manufacturers. Products are supplied as named and described. Where a product description is accompanied by an illustration of the packaging or product itself, that illustration is for illustrative purposes only and may not look absolutely identical to the product to be supplied; if the exact appearance of the product or packaging is essential to be identical then you should make that clear to us in writing at the time of order. This also applies if you don't want a barcode label on the packaging.

5.0 Liability

5.1 We shall not be liable to you or any related party, whether in contract, tort (including negligence) or otherwise, for any business or personal loss including loss of profits (whether direct or indirect), data, revenue, goodwill, convenience, equipment/device/machinery/vehicle functionality, travel arrangements, third party claims or for any other incidental or consequential loss, that you may suffer as a result of the purchase, use or ordering of, goods from us. Any other liability shall be limited to the price paid for the goods. We do not exclude our liability for death or personal injury.

5.2 You will not export any goods purchased from us in contravention of Hong Kong or United States of America export controls.

6.0 General

6.1 We reserve the right to decline any order for any reason.

6.2 These terms are governed by the laws of Hong Kong and any disputes will be decided only by the courts of Hong Kong.

6.3 If any provision of these terms and conditions is found to be invalid or unenforceable by a court the invalidity or unenforceability of such provision shall not affect the other provisions of these terms and conditions.

6.4 We may assign or transfer any of our rights or sub contract any of our obligations under these terms and conditions to any third party.

6.5 You may not assign or transfer any of your rights or sub contract any of your obligations under these terms and conditions except with our specific permission in writing.

6.6 These terms and conditions govern the entire trading relationship between you and ourselves and will remain in force for the duration of our trading relationship.

6.7 All intellectual property rights (including use of trade marks) shall be solely owned by us. You are permitted only to use material on this website as expressly authorised by us or our licensors.

6.8 Any unauthorised use of material on this site is strictly prohibited.

6.9 We reserve the right to change these terms and conditions from time to time and any such changes will be communicated on our website.

7.0 Usage by Minors

This Site is not intended for or directed to persons who are minors (typically persons under the age of 18, depending on where you live). Because we cannot prohibit minors from accessing, viewing, browsing, visiting or using the Site, we must rely on parents, guardians and those responsible for supervising minors to decide which materials are appropriate for minors to view and/or purchase. By registering with this Site, purchasing products from us or providing us with any information, you represent to us that you are legally permitted to enter into a binding contract (18 years of age or older in most jurisdictions) and that any information you provide to us is not inaccurate, deceptive or misleading.

We require that all purchases be made by individuals who are not minors and who can legally enter into binding contracts (typically persons 18 years of age or older, depending on where you live.

8.0 E&OE

8.1 Errors and omissions must be excepted.

9.0 No effect to statutory rights

The above policies are part of our commitment to high quality service. They do not affect your statutory rights as a consumer.


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